What is your role at UPHS – Portage?

I'm an administrative secretary and patient advocate.

What was your inspiration for getting into healthcare?

After many years working in elementary schools, I felt it was time for a challenge – one that would allow me to help people in a more direct way and make a meaningful, positive difference in their lives. That desire led me to healthcare.

What’s a typical day like for you? What is it like working in this field?

No two days really look the same. I wear a lot of hats. I usually start my day delivering newspapers, then head to the mailroom to sort and process mail. After that, I spend time looking into patient complaints or grievances and work to get them resolved. When things are slower, I jump in to help other admins with whatever project they need. It's a busy role, but it's rewarding and keeps things interesting.

How long have you been employed here? Have you always been in the same position?

I've been in this role for one year.

What are some of the big changes you have experienced in this position?  

One of the biggest changes I've experienced is how much I've learned in just over a year. Healthcare is always evolving, so I've had to quickly adapt to new processes, policies and medical terminology. Getting familiar with the healthcare world has been really interesting, and I've grown a lot in how I navigate systems, communicate with patients, and handle new challenges as they come up.

What are some of your interests outside of work? What is your favorite local gem? 

Spending time with family, friends, our dogs and my new granddaughter, who was born last June. I also enjoy reading, gardening, sewing, fishing and being outside.

What do you enjoy most about working at UPHS – Portage?

What I enjoy most is working with compassionate and thoughtful coworkers, diving into issues to get to the root cause, and taking on the challenges that come with new experiences.